RENT PAYMENT GUIDE AND RESOURCES
Reminder for Residents: Rent is due the first of each month.
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Rent can be paid electronically, by personal check, or by money order. Instructions for setting up online payments will be sent to your email.
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Please note that cash payments are not accepted. Be sure to keep proof of payment (such as a copy of a check, money order receipt, or bank statement showing a completed transaction) for your records.
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If you have any questions about your rent, anticipate a late payment, or are experiencing difficulty paying, please contact the management office. Assistance resources may be available if needed.
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Our office hours are Monday through Friday from 9:00 AM to 6:00 PM.
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To ensure clear and accurate record-keeping, we kindly ask that all communications be in writing. Text messaging is our primary method of communication, as it allows us to respond more quickly.
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You will receive a text message inviting you to opt in to our messaging system. When you receive it, please reply with the provided 4-digit code to confirm your number and stay connected with our team. We appreciate your cooperation and look forward to assisting you.
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Maintenance
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For non-emergency maintenance requests, please submit a work order through your resident portal at www.silverliningspm.com. This helps us track and address requests as efficiently as possible.
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To better assist you, our team may ask a few follow-up questions to help assess the issue. We kindly ask that you provide clear answers and photos when possible, as this allows us to resolve concerns more quickly.
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For after-hours emergencies, these are situations that occur outside of normal business hours and may pose a risk to your safety or cause significant property damage if not addressed promptly. In the case of a life-threatening emergency, such as a fire, please call 911 first.
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If an urgent issue arises during business hours, please continue to reach out through the management text line as usual.
Examples of emergencies include:
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Uncontrollable flooding or leaks
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No hot or cold water
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Electrical issues (sparking outlets or burning smells)
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Loss of electricity in the unit
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No heat when outdoor temperatures are below 60°F
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Smoke alarms that will not reset (note: low-battery chirping is not an emergency)
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Severely backed-up sinks
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A clogged toilet that cannot be cleared with a plunger (if it is your only toilet; fees may apply)
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Locks not working or lockouts (fees may apply)
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Refrigerator not functioning
Please note that if a maintenance request is submitted as an emergency but is determined not to be one, or if the issue is caused by negligence, service fees may apply.
When reporting an emergency, please include your name, address, unit number, a brief description of the issue, and photos if available.
For 24-hour emergency maintenance, please text (508) 794-8785.